Shipping policy

At Sytrus, we aim to deliver your order safely and as quickly as possible.

Shipping Time

• Orders are usually processed within 1–3 business days.
• Delivery time depends on your location and shipping company.
• Estimated delivery:
  • Cairo & Giza: 1–3 business days
  • Other governorates: 2–5 business days

Order Confirmation

• Customers will receive an order confirmation before shipping.
• Please make sure your address and phone number are correct to avoid delays.

Shipping Fees

• Shipping fees are calculated based on the delivery location.
• Shipping costs will appear before confirming the order.

Delayed or Failed Deliveries

• SYTRUS is not responsible for delays caused by:
  • Incorrect customer information
  • Shipping company issues
  • Unexpected circumstances or holidays
• If delivery fails due to incorrect information or no response from the customer, additional shipping fees may apply for re-shipping.

Order Tracking

• Once your order is shipped, tracking details may be provided through our support team or social media pages.

Important Notes

• Please inspect your order upon delivery before accepting it.
• If there is any issue with your order, contact us within 48 hours of receiving it.